The Mission of the CGSO is to maintain Fair Play in the Consumer Goods and Services Industry by:



• Raising the standards of good conduct and increasing the level of certainty for all participants;
• Offering guidance to participants in the Industry as to the implementation of and the compliance with the Consumer Protection Act (CPA) and what constitutes fair business practices to be followed when operating within the Industry;
• Educating consumers as to their rights and redress available to them should a participant breach the CPA or the Code; and
• Providing for a scheme of alternative dispute resolution as described in section 82 (6) of the CPA.